My previous blog was titled “50% CRM Failure Rate? Really? And nothing has changed for 3 decades?”  I talked about how, over the last 30 years, the failure rate for IT projects, including CRM, has hovered around 50%.  Now in all fairness, this is the end users’ perception of failure/success, which means that there is […]

Has nothing really changed for 3 decades? In the mid 1980s, when CRM as a term did not exist, I remember reading an article on the failure rate of IT projects in the world of the mainframe which stated it was 50%.  Over the last few months, I’ve been perusing articles on the same topic and […]

  We’re all looking to achieve awesome results, but making Hope a Reality is not easy!  In today’s workplace, every one of us is required to do a multitude of tasks, which makes life very challenging!  So how does one simplify the process? Here’s where technology comes in to streamline and co-ordinate communication and execution.  […]

If you are like me, the word “Solution” conjures up images of pain and suffering, budget overruns, delayed deliveries, unhappy personnel who put on a face of acceptance because the boss decided on the solution! Having lived in this world as a provider of “solutions”, I’ve become keenly aware of what my customers and end […]