You’ve built a successful and thriving practice, but wish you could…

  • Triage phone calls efficiently, so your time is spent only on the ones that matter?

  • Reduce stress and stop the angst caused by inaccurate & incomplete information?

  • Streamline communication so that the work gets done faster and better?

VetCommPro understands exactly what the irritants and roadblocks are! Our highly experienced Practice Management and Technology experts can help you and your team achieve better patient outcomes, reduce burnout, improve efficiencies, standardize processes, and more, all leading to increased profits and higher valuations!

Say NO to the Status Quo!

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Wouldn’t you love to get only calls and inquiries that matter?

You CAN with the right and efficient Triage of phone calls!

How many times do your CSRs leave their desk to walk to the back to interact with Doctors, Technicians, Assistants, Managers, and other Staff?

Wouldn't their lives be much simpler and more efficient if they were able to electronically communicate with the folks in the back?

How about the time the doctor or a technician spends to walk to the front to clarify a point?

HUGE savings in time and improvements in accuracy are yours to have with the digital transformation we can provide! Enough time to handle a couple of additional appointments per day!

What would that mean for your practice?

Say NO to the Status Quo!

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Practice Management and Technology experts to help you to grow your business!

Say NO to the status quo! We’ll get you to BIG IMPROVEMENTS through a process and digital transformation! The net result is a possible Net Profit growth from the established norm of 6-8% to double digit values! That is HUGE!

How do you currently handle structured inquiries? Are these secure? How about free form, text information from one individual to another or to a fixed group or a group defined on the fly.

How is this done today?

Small improvements can result in BIG outcomes, but only Experts know how to make this happen. We can help!

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Personnel Scheduling - painful and takes up oh so much time!

  • How do you currently schedule people?
  • Excel spreadsheets?
  • What about those daily changes that all need to know about?
  • What if your people could access changes and schedules on their smart phones from anywhere?
  • What would that mean for the team?

White Glove Training and Customer Service

"Don't have time to train people and can't afford to spare them for formal training"

NO PROBLEM! We’ve developed an effective mechanism to help people learn quickly! No lengthy training, and plenty of handholding and support. This is another key factor that makes for success.

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eMail Hell?

We’ll help set you up so that email messages are automatically sent to organized folders. Would that improve your life and release time to all the Doctors and Staff?

Manage and Monitor the practice from anywhere!

Are you an Owner or Practice Manager? What if you could monitor key aspects of the business real time? Interact with staff from the grocery store or the day care center? Or perhaps keep the occasional eye on things while you are on vacation?

Would this mean better adherence to Key Performance Indicators (KPIs)? Don’t have any? No Problem! We’ll guide you in the creation of KPIs appropriate for your practice.

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VetCommPro is way more than IT ...

Just about anyone can implement technology, but there's only one VetCommPro! What we do is make tech work for you to get what you WANT! Better patient outcomes, less burnout, happier people, improved financial performance!

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How the Triage App works
Step 1
A communication is received - web, email, phone call, text, others means
Step 2
CSR receives the communication, engages with client and creates a structured electronic message. Message content varies based on how the message is categorized – Appointment Request, Medical Concern, Refill, Consult Request, etc. May be modified to suit specific needs.
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Step 3
The message is directed to an individual recipient (Doctor, LVT, Office Manager), or a Team (such as Pharmacy, Technicians, Kennel, other)
Step 4
Message priority is set and displays with a corresponding color code.
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Step 5
A continuously updated Dashboard View displays all incoming messages. Click on the image to the right for an enlarged view of the Dashboard.
Step 6
The messages displayed in the Dashboard can be restricted just to “My Messages” for an individual, All Messages, or Messages for a specific Team.
Step 7
Color coded priority on the Dashboard makes it easier to decide if a technician needs to be assigned to address them or to wait till the workload builds up.
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Step8
Instructions and questions are added, and the message is either directed back to the CSR or other recipient for Action.
Step 9
Other Message Attributes worth mentioning:

- Each message shows if someone has at least looked at the message.
- Anyone can create a message
- Messages move through 3 stages – New/Received, In Process, and Completed. These represent the 3 columns in the Dashboard
- Archiving a message removed it from the Dashboard but it is still accessible

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Step 10
A PDF report for each message can be created. This PDF may be attached to the patient record
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With the triage app
- Messages are never Lost, and can always be retrieved, even archived messages

- Simplicity in design makes learning easy and creates HUGE operational efficiencies

- Less people for the same workload, faster throughput, less stress, more time to spend with clients and to see a couple more patients each day!
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VETCOMMPRO

Address:
1990 Sproul Road Second Floor,
Suite B Broomall, PA 19008


Phone:
610.355.1978


Fax:
610.973.7815