My previous blog was titled “50% CRM Failure Rate? Really? And nothing has changed for 3 decades?”  I talked about how, over the last 30 years, the failure rate for IT projects, including CRM, has hovered around 50%.  Now in all fairness, this is the end users’ perception of failure/success, which means that there is […]

Efficiency, efficiency, efficiency – that is the name of the game in business. Microsoft Excel is a fantastic tool for business for a variety of reasons. Here are some of the most popular Hot Keys to help you be more efficient in your us of Excel.  Please note:  Hot Keys separated by + need to […]

I have spent many years in the IT field in a help desk position supporting staff at various organizations. If you are in the IT field, then you know how many problems are thrown at you each day. To be a good IT technician, you must quickly and professionally resolve your customer’s technology related issues. […]

Picture what a stereotypical computer programmer looks like. Is it a man? Even I have to confess that stereotype exists in my mind. I picture a gentleman with glasses hunched over in front of a several monitors typing away like a mad man. Though this stereotype is often perpetuated from TV and movies, it is […]