I have spent many years in the IT field in a help desk position supporting staff at various organizations. If you are in the IT field, then you know how many problems are thrown at you each day. To be a good IT technician, you must quickly and professionally resolve your customer’s technology related issues. […]

Picture what a stereotypical computer programmer looks like. Is it a man? Even I have to confess that stereotype exists in my mind. I picture a gentleman with glasses hunched over in front of a several monitors typing away like a mad man. Though this stereotype is often perpetuated from TV and movies, it is […]

Has nothing really changed for 3 decades? In the mid 1980s, when CRM as a term did not exist, I remember reading an article on the failure rate of IT projects in the world of the mainframe which stated it was 50%.  Over the last few months, I’ve been perusing articles on the same topic and […]

  We’re all looking to achieve awesome results, but making Hope a Reality is not easy!  In today’s workplace, every one of us is required to do a multitude of tasks, which makes life very challenging!  So how does one simplify the process? Here’s where technology comes in to streamline and co-ordinate communication and execution.  […]