Ray Tomlinson was born Raymond Samuel Tomlinson in Amsterdam, New York, April 23, 1941.  In 1971, he figured out an email protocol on ARPANET, the precursor to the Internet, which enabled the sending of email to different hosts on the network, and not just to users on a single host computer. To achieve this, Ray […]

Many of the small business owners I talk with want to implement CRM or Customer Relationship Management with an implicit assumption that doing so will help improve Sales and Lead Generation. What they do NOT expect is the change that CRM demands in the way they operate their business, the way sales people sell, and […]